Refund policy

Top Knot Strong suits are made to order, and our returns policy is simple.

We do not accept returns on made to order competition suits (including Fit Model suits) or made to order posing suits. Each one is made to your measurements and cannot be resold. Ready to ship suits are final sale.

Men's trunks and Fit Model suits: Fit Model suits do not include a fitting, so they are handled like our made to order trunks. If your made to order trunks or Fit Model suit need it, we offer an exchange or one minor alteration. You are responsible for the cost of shipping it back to us.

European Union: if your order is shipped into the European Union, you may cancel or return ready to ship items within 14 days of delivery. Made to order items are exempt from this right because they are made to your specifications.

Digital products and services, including coaching, posing clinics, and consultations, are non-refundable. Posing clinics and consultations cannot be cancelled within 24 hours of the appointment time.

Custom suit orders: once your order starts, work begins right away and materials are ordered for you, so custom orders cannot be refunded once work has begun. We confirm your design, timeline, and payment details with you before we start.

If your order arrives damaged, or we made a mistake on it, contact us at topknotstrong@gmail.com within 48 hours of delivery with your order number and a photo, and we will make it right.

Full details are on our Policies page: https://topknotstrong.com/pages/policies