Shipping policy
All orders are processed with varying business days depending on product or service (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
| Processing Times | Days |
| Digital Downloads | Same Day |
| Competition Jewelry | 1-2 Business Days |
| Ready to Ship Suits | 1-2 Business Days |
| Fitness Apparel | 3-5 Business Days |
| Made to Order Men's Trunks | 7-10 Business Days |
| Made to Order Posing Suits | 7-10 Business Days |
| Made to Order Competition Suits | 6-8 Weeks |
Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Free Shipping on orders over $100.
International Shipping
We offer international shipping to the following countries: [list of countries].
If relevant you can also include countries you don’t ship to: At this time, we do not ship to [list of countries].
If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
If you offer multiple international shipping options, you can list them in a table as well. You can include broader delivery timelines (e.g. 8 to 20 days) for international shipping since expectations can vary greatly depending on the destination.
Estimated delivery time for international orders are 8-20 days.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Top Knot Strong LLC is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges:
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at topknotstrong@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at topknotstrong@gmail.com