General Questions

  • How long does shipping take?

    Shipping times vary based on type of product.

  • Do you have a physical store?

    No, we are a completely online store.

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Questions about Our Products and Service

  • What types of services do you offer?

    We offer a wide variety of services, including training, nutrition, posing, and custom competition suits.

  • What sizes do your suits come in?

    Posing suits and trunks come in Extra Small to Large. Competition Suits are custom to your measurements.

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Shipping & Delivery

  • Shipping Rates

    Shipping rates will vary based on product as they all have different weights and packaging.

  • Processing Time

    • Jewelry & Apparel 48 hrs
    • Ready to Ship Suits 48 hrs
    • Made to Order Posing Suits & Trunks 5-7 days
    • Made to Order Competition Suits 6-8 weeks
    • Delivery 5-7 business days

  • International Shipping

    Processing times remain the same, but shipping times can be up to 2-4 weeks depending on location.

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Returns & Refunds

  • What if my item arrives damaged?

    Please contact us within 48 hours of receiving your order if the item arrives damaged. We'll work with you to arrange for a replacement or refund.

  • What is your refund policy?

    • Digital items and services are non-refundable.
    • Made to order products are not eligible for a refund as they are custom made to measurements.
    • All other items are subject to refund within 30 days of purchase date.

  • How long does it take to process a refund?

    Refunds are usually processed within 5-7 business days of us receiving your returned item.

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Payments and Fees

  • Payment Options

    • We accept all major credit cards, PayPal, Apple Pay, and Shop Pay on our website.
    • Custom Competition Suits have a 50% down payment option (non-refundable) to start working on your order. The rest due before shipping to you.

  • Security

    Your payment information is secure with us. We use industry-standard encryption to protect your data.

  • Additional Fees

    We do not charge any additional fees beyond what is listed at checkout.

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Account and Privacy

  • Is my personal information secure?

    Your personal information is safe with us. We use industry-standard security protocols to protect your data.

  • How do I change my password?

    You can change your password at any time by logging into your account and going to the "Account Settings" page.

  • Can I update my privacy settings?

    Yes, you can update your privacy settings at any time by going to the "Privacy Settings" page in your Account Settings.

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Any Additional Questions?

Email topknotstrong@gmail.com or click the contact button below.

Contact